May 19 was a big day for eBay sellers. Not necessarily a good one. The new feedback system was implemented - sellers can no longer leave negative or neutral feedback for buyers. I've already been slammed.
I offer a 100% satisfaction guarantee on everything I sell. Granted, sometimes I eat the cost of an item, but that is the cost of doing business. I received an email from a customer who was not happy with her item. I admit, I made an error fulfilling her order. I was wrong, I new I had made a mistake, and I quickly issued a full refund for her items. This refund cost me $40. 
After I refunded her money, she left me a negative that she was disappointed that I didn't refund her money AND give her a free replacement product. She never mentioned that she wanted a replacement - only that she wanted a refund. The kicker here is that she has only been a registered user on eBay for 4 months, and has a FB score of 4. Obviously a newbie.
As a seller, I feel very vulnerable, powerless, and taken advantage of with this new system. I did my best (and paid $40 out of my pocket) to please this customer, to stand by my 100% satisfaction guarantee, and to make things right for her. She slammed me with a neg, and all I can do at this point is leave a comment under her neg, which I did. My comment, "Refunded customer full amount as soon as aware of error - our apologies for inconvenience."
How is the new system working for you? What can we do as sellers to deal with unfair negatives like this one? Suggestions? Has this happened to you yet?
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