Tuesday, May 13 at 1 PM (Pacific time), eBay will hold a workshop titled, "Turning Unhappy Customers into Loyal Buyers." The workshop will be hosted by Jerad Schempp, COO of Certified Solution Provider HostedSupport. Learn how to turn uncomfortable and even awkward situations into a win-win situations for both buyer and seller.
Many times, our first reaction is to give up and say "forget it" when we encounter 
a difficult customer. With a little patience, psychology, and creativity, sellers can keep these customers, keep them satisfied, and keep them coming back time and time again.
To attend the workshop, just visit the online Workshop Discussion Board on the eBay forums. The workshop is free, and run time is approximately 2 hours.
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