Greg Le Miette talks of the importance is shipping to online buyers and sellers:
Shipping is a BIG DEAL to online buyers and sellers. After the supply & demand for an item has been made efficient (marketplace), and after payment friction has been removed (checkout), getting goods from sellers to buyers quickly and inexpensively increases in importance.
I thought this was a great New York Times piece highlighting the perspective of the US Postal Service, and how business models can adapt over time to turn a competitive threat into an advantage. Rather than going the way of the telegram, snail mail is booming.
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