Fellow Washington resident and eBay expert, Skip McGrath has consolidated his blogs and offers this great information on eBay's PayPal chargeback system:
Chargebacks are a serious issue for eBay sellers. See how PayPal is working in your favor to help protect you from chargebacks.
Chargebacks are one of the most frustrating and costly aspects of credit card payments. If you have a dispute with an eBay buyer, you can go back and forth via email numerous times, think the issue is resolved, only to find out that the buyer filed a chargeback with their credit card company and you lost the money anyway, even after all that time consuming effort.
PayPal recently introduced an online Resolution Center where you can post customer service messages which all of your buyers will see if they open a dispute with PayPal. For example "Hurricane Chris is approaching my area and shipments will be delayed until it has passed" or a later update of "All delayed shipments were processed and mailed today. Thank you for your patience."
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