Aron Hsiao (About eBay):
Though eBay is a safe place to trade under most circumstances and hundreds of thousands or millions of transactions go off without a hitch every day, sometimes things just don't go as planned. As a buyer, this happens most often when you either don't receive an item at all or when the item that you receive is not quite as described. Here are the things you can or should do as a buyer as you attempt to resolve the disagreement with your seller.
Re-read the item listing carefully. Go over the listing for your item carefully in case you missed something when you bid or bought. Common missed items in descriptions include:
- Cases in which the seller requires that the buyer complete an online checkout form on an auction management site like Andale, and the buyer hasn't yet done so
- Cases in which the seller indicates that there will be a delay in shipment, for example because he or she will be on vacation when the auction ends
- Cases in which the words "AS-IS" or statements about item condition were missed by the buyer
- Disclaimers about responsibility for shipping or customs problems when shipping internationally
- Lists of included and not included accessories that may differ from those of the original manufacturer
- Statements about delays imposed by the seller to wait for the buyer's payment to clear before shipping
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